Returns & Exchanges
Effective Date: [January 01, 2026]
Website: www.ready-one.com
Company Name: Ready One
1. Policy Overview
Ready One operates as a custom and bulk clothing manufacturer serving global B2B clients. Most products are manufactured based on client-approved specifications, private labelling, and custom branding requirements.
Because production is made-to-order, returns and exchanges are limited and subject to strict review.
This policy explains when claims are accepted, how issues are handled, and what qualifies as a valid manufacturing defect.
2. Nature of Custom & Bulk Orders
Ready One primarily manufactures:
- Private label apparel
- OEM/ODM clothing
- Custom embroidery and printing
- Bulk blank garments
- Custom-labeled clothing
Since products are produced specifically for each client, bulk orders are generally non-returnable and non-exchangeable unless a verified manufacturing defect exists.
Buyers are encouraged to request samples before bulk production to avoid misunderstandings.
3. Non-Returnable Situations
Returns or exchanges are not accepted in the following cases:
- Change of mind after production
- Incorrect size selection approved by client
- Minor color shade variations due to dye lots
- Minor stitching variations within industry tolerance
- Fabric texture variations previously approved
- Delays caused by shipping carriers
- Customs duties or clearance issues
These situations are considered standard in global garment manufacturing.
4. Manufacturing Defects
Ready One accepts claims only if goods contain verified manufacturing defects such as:
- Major stitching failure
- Incorrect logo placement (different from approved sample)
- Wrong sizing beyond tolerance limits
- Incorrect product specification not matching approved production file
Standard tolerance levels include:
- Size variance: ±1–2 cm
- Minor color variation between dye batches
- Thread trimming inconsistencies
These tolerances are normal in textile production and do not qualify as defects.
5. Inspection & Claim Timeline
Clients must inspect goods immediately upon receipt.
Any claim must be submitted within 7 calendar days of delivery and must include:
- Clear photos of the issue
- Close-up images of defects
- Video evidence when necessary
- Order reference number
- Description of the problem
Claims submitted after 7 days may not be eligible for review.
6. Claim Review Process
Once a claim is submitted:
- Ready One reviews all provided evidence
- The production file and approved sample are checked
- The quality control record is evaluated
- A decision is communicated in writing
Ready One handles all claims professionally and objectively.
7. Resolution Options
If a claim is approved, Ready One may offer:
- Repair of defective goods
- Partial replacement
- Credit toward future order
- Partial refund (case-dependent)
Full refunds are rare and apply only in cases of major production error.
The chosen resolution depends on defect severity and quantity affected.
8. Shipping for Approved Returns
If a return is authorized:
- Instructions will be provided in writing
- Unauthorized returns will not be accepted
- Shipping responsibility will be clarified during approval
No goods should be returned without written authorization.
9. Sample Approval Responsibility
Ready One strongly recommends sample approval before bulk production.
Once a client approves:
- Fabric
- Color
- Size chart
- Logo placement
- Printing method
Bulk production follows that approval exactly.
Post-production changes cannot be requested after final approval.
10. Order Cancellation
Orders cannot be canceled after production begins.
If cancellation occurs before production, deposit refunds are subject to:
- Development costs
- Fabric sourcing expenses
- Administrative processing
Custom-made materials cannot be refunded once purchased.
11. Force Majeure & External Factors
Ready One is not responsible for:
- Delays caused by freight companies
- Customs clearance delays
- Government restrictions
- Natural disasters
- Political disruptions
These factors fall outside manufacturing control.
12. Commitment to Fair Business Practices
Ready One values long-term partnerships. The company operates with:
- Transparent communication
- Clear documentation
- Pre-production approvals
- Quality control inspections
The goal is to prevent disputes before they occur.
13. Contact for Claims
All return and exchange inquiries must be submitted to:
Ready One
Website: www.ready-one.com
Email: [email protected]
WhatsApp: [+92 345 675 6561] & [+92 312 675 6561]